Man in a Van – Mattress Sales

Written by on 09/08/2023

Denbighshire County Council’s Trading Standards Section are warning residents to be on their guard as more reports of doorstep sellers have been reported.

The Authority have received information about attempted sales of mattresses out of the back of a ‘White’ Van by a trader cold calling at consumers homes and whilst walking down the street.

Residents must be on their guard, as it is unknown at this time where these mattresses are manufactured, whether they bear the correct safety labelling or if they are genuine branded product.

The sellers are claiming that the mattresses are on sale due to a family business closing down, liquidation of stock and cancelled hotel orders.

It is understood that the mattresses have been described as memory foam, luxury etc. However, they are carefully wrapped, making it difficult to inspect them before buying.

The sellers do not provide any paperwork or invoices and are currently operating under false business names and addresses. More importantly the seller is not complying with the law relating to Cancellation Regulations, which entitles the consumer when entering into a contract in their home, to have a 14-day cooling off period where they can change their mind and cancel the contract at no charge.

Councillor Win Mullen-James Lead member for Local Development and Planning said:

“We are urging the public not to deal with these sellers, you really do not know who you are buying from and if things go wrong, there is no way of identifying the seller or rectifying the matter. If an offer seems too good to be true, in most cases it is”.

If you are unsure about such traders or receive a visit please contact the Citizens Advice Customer Service on 03454 040506 or alternatively contact the police on 101.

Alternatively, if you feel intimidated or threatened by any doorstep seller you should shut the door and call the police emergency number 999.


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